VayuPay was established in United Kingdom

It is ultimately providing a friendly customer service to our clients with outstanding exchange rates. It is also recognised as best exchange rate provider in the market.

Our mission is to deliver your valuable funds to your loved ones quickly and securely.

Documents that we can accept include:

• Passport
• United Kingdom driver’s licence
• Permanent Resident Card
We cannot accept documents such as student cards

1.Utility Bill

• This can be gas, electricity, water or insurance bills.
• We cannot accept mobile phone bills
• This must be no older than 3 months.

2.Driving Licence

• This must show your address
• This must be in date- we cannot accept expired documents

3.Bank/Credit card statement

• This must be no older than 3 months

If your document is not accepted, it could be for a number of reasons. Reasons documents cannot be accepted can include:

• The date

  We cannot accept the document that is older than 3 months

• The details on your document

  The details including name and address on the document provided must match your VayuPay account

  The details must be your home residence in United Kingdom, not your home address of Nigerial.

• The document type

  The type of document may not be one we can accept(for example a mobile phone bill)

We are required to verify our customers as we are money-wise regulated company. Your information and documents are safe on our secure servers. We only use this to verify your ID.
You can read more about it on our privacy policy.

If we've asked you to send us some documents, you can send us to our email.
You can upload your documents as below:

• Photo ID
• Proof of address
• Bank statement
• Proof of income source

We have categorized the sending limits into two levels:
Level 1: Customer can send up to $40,000 within 1 year.
Level 2:Customers can send unlimited amount of money after you verify your income by uploading your payslip and bank statement

A. There are two options to send money:

• * For most of the banks in Nigeria, your receiver will receive the fund in the account within few minutes of your payment in United Kingdom. For remaining few banks and finance, it might take up to 24 hours for money to be credited in Nepal. Contact us for more up to date information on transfer time..

You can transfer your money through Interac Payments

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In order to cancel a transaction that you have made, please contact VayuPay as soon as possible. However, we may not be able to recall it, so we recommend you to contact VayuPay as soon as possible. We cannot recall a payment if it has already been paid in Nepal.

When a transaction is cancelled, it might take upto 7 working days to be credited back to you. However, it may vary depending on your bank.

Please ensure that it is a high-quality photo or scan of a valid government issued ID that shows:

• Document number
• Your photo
• You full name
• Your date of birth
• Your signature
• Expiry date of ID

The full name and date of birth must match the details on VayuPay account.

VayuPay is legally required to keep full records of our customers’ transaction histories. That means we cannot remove or delete transaction history entries.

VayuPay is legally required to keep full records of our customers’ transaction histories. That means we cannot remove or delete transaction history entries.

If you're not happy with the service you've received from vayupay, please contact us. We'll get back to you as soon as possible - so kindly wait for our response.

We hope to rectify the situation efficiently. But in case you wish to escalate your complaint after receiving our written response or offer, please refer to the ‘Complaints’ section of our Terms and Conditions. This describes the complaints process in the jurisdiction where you live.

If you live in the UK and aren't satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS).

If you live in the European Union, you can find options to resolve your complaint on the Online Dispute Resolution (ODR) platform.

You may be asked for a reference number or details of your correspondence with vayupay. You can use dataprivacy@vayupay.com as our email address.

If you live in the US, go to the File a complaint - USA page.